Knowledge Base
Shopping Cart Software Online Manual
Create a CNAME record for your subdomain
Checks & Money Orders Demo Mode
Location Home > Shopping Cart Software Components

Create a CNAME record for your subdomain

In this article, we will go over the process of creating a CNAME record for your subdomain, which will point to a proxy subdomain provided by Modular Merchant. The purpose is to pass control (not ownership!) of that subdomain's DNS to Modular Merchant, which will reduce downtime of the store in case any server maintenance or migration is required that involves changing the IP address that the subdomain resolves to. 
Creating the CNAME record in GoDaddy

Using GoDaddy as an example, here are the steps involved with creating a CNAME record that points to the provided proxy subdomain, and removing any A NAME records that point the subdomain to an IP address.

1. In GoDaddy, edit a domain name.
2. In the Domain Details editor, click the "DNS ZONE FILE" tab.
3. Click the "Add Record" link to add a new record.

An example of the page in the GoDaddy control panel where the necessary DNS changes can be made.
4. The record type to add is a "CNAME (Alias)" record.
5. In the "Host" field, enter the subdomain that you use for your store's hosting account. This is also the website address that user's enter in their web browser to visit your store. (For example, if your store is hosted at "", then enter "store" in this field.)
6. In the "Points To" field, enter the complete proxy subdomain provided to you by Modular Merchant. (For example, if Modular Merchant provided you with the proxy subdomain "", then enter all that in this field.) 

7. In the "TTL" field, select Custom, and enter the lowest number of seconds it will allow, such as 300. (It may be required to input 600 for the number of seconds, which is absolutely okay.) 

When the "Add A Record" link on the page is clicked, select "CNAME" from the menu, and fill out the fields as in this example.

7. Click Finish.
8. Go back to the Domain Details editor, and click the "DNS ZONE FILE" tab once more.
9. If there is an "A NAME" record for the subdomain that points to an IP address in the "A (HOST)" section, delete it. This is the old type of record. 

There should be one "CNAME" record that points to the proxy subdomain provided by Modular Merchant, and there should not be any "A NAME" records. If so, then you are done!

— Last Edited - 07/12/2016 2:27pm PDT
Rank and add a comment to this article
Only logged in users may leave comments and rank articles. Log in to have your say!
  Knowledge Base Home

  QuickCode™ Tag Glossary

  Modular Homepage

Not Logged in.
Either Log in or create a User Account.

Other articles in this category...

Adding a product quantity field to the store's home page

Adding additional pages to the checkout process

Apple Mail - Suggested Mail Account Settings

Can I put my store in an iframe on another website?

Changing a Modular Merchant account name

Checks & Money Orders

Create a CNAME record for your subdomain

Demo Mode

eCheck (

Gift Wrap

Grace Period

How to download your SSL Certificate from Plesk

How to Report Server Slowness or Connectivity Problems

How vendor royalties are calculated

How zero dollar transactions are handled

Manage Modular Merchant Account

Microsoft Outlook - Suggested Mail Account Settings

Missing countries & states/provinces at checkout

Mozilla Thunderbird

Password-protect directories using Plesk

Prevent Specific Customers from Editing Their Subscriptions

Prorating subscription products

QR Codes

Search Email Series

Setup a redirect in a store template using PHP

Troubleshooting stuck outgoing emails

Upgrading your Modular Merchant Account Plan

Upload a company logo

What server am I on?