The Search Pending Off-Site Payment Gateway Transactions page, displays the transactions that have been started via off-site payment gateways (such as PayPal Standard), but have not yet been completed by the customer. When these transactions are completed, they will be removed from this list and an order record will be created on the Search Orders page.
Search Off-Site Payment Gateway Transactions
Using the Search Tool, you may search for off-site payment gateway transactions that match certain, specified rules:
Transaction SID
Search by the SID of the Transaction.
Billing First Name
Search by the customer's Billing First Name.
Billing Last Name
Search by the customer's Billing Last Name.
Email Address
Search by the customer's Email Address.
IP Address
Search by the customer's IP Address.
Order Total
Search based on a specific Order Total.
Transaction Date
Search based on a specific Transaction Date.
Pending Off-Site Payment Gateway Transactions
This section displays the various Pending Off-Site Transactions. The transactions are displayed, with information in a few different columns:
SID
Displays the SID for that specific incomplete transaction.
Transaction Date
Displays the date of which the order was started, but not completed.
First Name/Last Name
Displays the first and last name of the customer associated with the transaction.
# of Products
Displays the number of products that were involved in that specific transaction.
Order Total
Displays the order total for that specific transaction.
Payment Gateway
This column states which off-site payment gateway was used for that specific transaction.
IP Address
Displays the customer's public IP Address from which they started the order.
Displays a selectable checkbox.
Perform an action on the rows selected above...
When selecting a checkbox for a specific transaction, you may use the Perform an action on the rows selected above... section to delete it from the list of transactions, or to complete the transaction:
1. Select the checkbox for the transaction(s) you want to delete.
tip
To select or deselect all checkboxes at once, click the green checkmark icon near the top right of the Pending Off-Site Payment Gateway Transactions table.
2. Select an option from the dropdown menu.
3. Click Go.
Complete Transaction
The Complete Transaction option will remove the selected row(s) from the Pending Off-Site Payment Gateway Transactions list and create a new order record for each row. The new order(s) will be available on the Search Orders page.
Delete
The Delete option will remove the selected row(s) from the Pending Off-Site Payment Gateway Transaction list, and will not create any order record.
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