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Shopping Cart Software Online Manual
Search Declined Orders
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Search Declined Orders

The Search Declined Orders page displays a list of orders that were declined in the store.

Search Declined Orders

Either search for all Declined Orders or use the Declined Orders that match rules below option to search for specific orders.
Declined Orders Report

The SID (System ID) is a unique number that identifies the Declined Order to the system.  This number is set by the software and cannot be changed.

Decline Date
The date that the declined order occurred on.

First Name Last Name
The first and last name of the person declined.  Click the up or down arrows to sort the declined orders alphabetically using the first or last name.

# of Products
The number of products in the customer's order when the declined order occurred.

The Processor column displays how the declined order was attempted.  There are 3 possibilities, explained below.
  1. Customer
    This indicates that the storefront was used to attempt the order.
  2. Administrator
    This indicates that a store administrator attempted to use the Place an Order tool.
  3. Subscription
    This indicates that the Subscription module attempted to place the order.
IP Address
If available, the IP address of the customer will be displayed here.

Decline Reason
Click or hover over the  icon to view additional details about the declined order.

Place Order
Click this link load the customer and basket info into the Place an Order tool, where the order can be attempted again manually by the store admin.

(Check icon)
The checkboxes in this column work with the options in the dropdown menu below.
Perform an action on the rows selected above...

Select the checkboxes on the far right, select Delete using the dropdown menu, and click Go to delete select Declined Orders.

— Last Edited - 01/3/2017 11:28am PST
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