This tutorial provides instructions on how to access Plesk to view the server logs.
note The Plesk control panel was not developed by Modular Merchant, it was developed by Parallels. For any assistance or questions regarding Plesk, we recommend reviewing the documentation on Parallel's website: http://kb.parallels.com/
Prerequisites
This tutorial assumes that the user already has the following:
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Basic understanding of server logs and how to use the information they contain.
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Basic familiarity with the Plesk control panel.
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An activated Modular Merchant account.
Locating your Plesk login information
For Modular Merchant version 4 clients, the Plesk login information can be found in the store's Administration Area at [Hosting > Connection Info].
For Modular Merchant version 3 clients, the Plesk login information can be found in the store's Administration Area at [Hosting > FTP Account Info].
Accessing the Plesk server logs
There are a variety of logs available within Plesk. To access them, log into Plesk using the access information provided in the store's admin area at [Hosting > Connection Information].
The steps to locate the access logs varies depending on which version of Plesk is in use. Check the browser tab or window title, it should contain either Parallels Plesk Panel 11.0.9 or Parallels Plesk Panel 9.5.4. Follow the instructions corresponding to the text in the browser tab or window title.
parallels plesk panel 9.5.4
In Plesk, locate the section labeled Statistics and click Log Manager.
A variety of log files will be listed on the Log Manager page, including the website's access log, ssl access log and error logs. Click the name of any log to view its contents in a popup window.
parallels plesk panel 11.0.9
On the Plesk Home tab, click the More link near the bottom of the Websites & Domains section.
On the Website & Domains tab, if the Advanced Operations section is collapsed, click the plus to the left of the Show Advanced Operations link to expand the section.
In the Advanced Operations section, click the Logs link.
A variety of log files will be listed, including the website's access log, ssl access log, and error log. Click the name of any log to view its contents in a popup window.
note Firefox and other web browsers that block pop ups may block the file from opening. You will need to configure your browser to allow pop ups to see the files.
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