|
If U.S.P.S. shipping methods are not showing up at checkout, there are several possible causes. Some of the most common issues are as follows...
U.S.P.S. Account Information
Review the U.S.P.S. Integration settings at [Admin > Integrations with 3rd-Party Services > U.S.P.S. Shipping Tools]. If the Use a custom U.S.P.S. account toggle is set to YES, the USPS Account User Name and USPS Account Password options must also be filled in. Incomplete or inaccurate information may prevent the shopping cart from receiving shipping rates from the U.S.P.S. servers.
No active U.SP.S. shipping methods
Review the active shipping methods at [Shipping > Search Shipping Methods]. If all of the shipping methods with the U.S.P.S. type are inactive, the shopping cart will not be able to display any U.S.P.S. shipping rates in the storefront.
Current order is not eligible for any of the active U.S.P.S. shipping methods
Review each active U.S.P.S. shipping method in the Shipping Method Editor. The options in the Limits and Display Zones sections may prevent the shipping method from being displayed in the storefront.
example A shipping method has the High Display Threshold option in the Limits section set to 5 Quantity, and there are six products in the current order. Since the current order exceeds the shipping method's High Display Threshold value, that shipping method will not be displayed in the storefront for the current order.
No shipped products in the basket
Shipping information is only displayed at checkout if the current order contains at least one product that requires shipping. Confirm that at least one product in the order has the Requires Shipping? toggle set to YES in the Shipping & Fees section of the Product Editor.
No active U.S.P.S. shipping methods associated with product's dropshipper
For each product in the current order, check the status of the Location this Product Ships From and This product may only be shipped by the following methods options in the Shipping & Fees section of the Product Editor.
If the Location this Product Ships From dropdown menu has a dropshipper selected, review that dropshipper in the Dropshipper Editor to confirm that the desired U.S.P.S. shipping methods are selected in the Shipping Methods section.
If the This product may only be shipped by the following methods dropdown menu is set to Only the ship methods selected below..., confirm that in the Shipping Method list below the dropdown menu, the desired U.S.P.S. shipping methods are selected (as indicated by a checkbox that contains a checkmark).
"Ship From" address
If the "Ship From" address is incomplete, the U.S.P.S. servers may be unable to return shipping rates. The "Ship From" address is determined by the Location this Product Ships From setting for each product in the current order. The Location this Product Ships From option is in the Shipping & Fees section of the Product Editor
"Ship To" address
If the "Ship To" address is incomplete, the U.S.P.S. servers may be unable to return shipping rates. The "Ship To" address is entered in the Shipping Address fields of the checkout page.
Shipment does not meet U.S.P.S. requirements
There are many reasons that a shipment might not meet U.S.P.S. requirements, two of the most common are the following:
-
The total weight or dimensions of the products in the order exceed the limits for the active U.S.P.S. shipping rates.
-
An international "Ship To" address has been entered, but none of the international U.S.P.S. shipping methods are active.
|
