The Retain Balance option is used by events created with the Event Engine Editor.
The Retain Balance option specifies whether credits generated by the event will be retained by the customer.
The Retain Balance option has the following settings:
YES
If set to "YES", then any credits generated by the Event will be retained by the customer.
NO
If set to "NO", then any credits generated by the Event will not be retained by the customer.
example
A customer places an order with a grand total of $5.00, and redeems a coupon which reduces the order grand total by $25.00.
Coupons cannot reduce the order grand total below $0.00. In this example, the order grand total will be reduced to $0.00, leaving a $20.00 credit associated with the coupon.
If the retain balance option for the coupon is set to YES, then a new coupon code will be generated for the customer, in the amount of the $20.00 credit balance from the original coupon.
If the retain balance option for the coupon is set to NO, then the extra $20.00 credit will be lost.
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